About Zeguro
Our Policy & Coverages
Cyber Insurance 101
Cyber Insurance + Cybersecurity

About Zeguro

We are a diverse team of cybersecurity and insurance experts dedicated to helping our customers withstand the rapidly evolving threats of the digital age.

Zeguro gives you the ability to manage and monitor security continuously, without the overhead of consultants and security executives. Our virtual cybersecurity platform identifies risks and mitigates them with technology, training, and process. In addition, we help keep you in compliance with data regulations and contractual obligations.

We know that hackers and cyber attackers never rest. If they succeed, Zeguro’s tailored cyber insurance will help your business recover with minimal disruption. Ongoing assessment, mitigation and remediation for small and medium enterprises keeps risk, and premiums, in check.

Where do you offer coverage?

Zeguro is licensed in all 50 states, the District of Columbia, Puerto Rico, and the Virgin Islands. You can view our licenses here.

Are you financially rated?

Zeguro is the cyber specialist underwriter for HSB/MunichRe, a 150+ year old A++ rated (A.M. Best) top commercial insurance company. A.M. Best is a U.S.-based credit rating agency focused on the insurance agency.

How can I reach you guys?

You can reach us via email at insurance@zeguro.com, or via our toll-free insurance telephone line (855) 980-0660. We’re also available through our online chat platform on our website; just click the chat button on the bottom right corner of our website to start a conversation.

Our Policy & Coverages

The Zeguro Difference

Zeguro's insurance policy is designed specifically for small to medium enterprises and is automatically tailored to your business. One size does not fit all - pay for only the coverage you need, knowing that you get the best coverage at the best price.

Your business is unique. Your insurance should be, too. Zeguro makes cyber insurance that’s easy to understand and manage – customized to your business needs. With Zeguro, you can get the coverage you need in just a few clicks.

What coverages are provided by Zeguro’s policy?

Our policy includes the following areas of coverage:

Customer & Employee Data Loss

If your business handles customer and employee data, like credit card details and personal information, your cyber insurance policy covers the following in the event of a loss resulting from a cyber attack or cyber crime:

  • Computer forensic services
  • Legal advice
  • Breach notification
  • Breach services to affected individuals
  • Identity recovery services
  • Crisis management
  • Regulatory fines & penalties
  • PCI fines & penalties
  • Defense and settlement costs if sued by customers

Coverage Against Third-Party Lawsuits

Third parties can sue your company when a network security incident impacts their business. They can also sue your company if any of your electronic communications result in their defamation, infringe their trademarks and copyrights, or violate their privacy policies. With Zeguro, you’re covered for defense and settlement costs related to:

  • Electronic Media Liability
  • Network Security Liability

Business Interruption & Extortion

Cyber crimes and attacks could impact the day-to-day operations of your business, resulting in lost revenue. Your cyber insurance policy covers for such incidents, including:

  • Loss of Business
  • Data restoration and re-creation
  • System restoration
  • Crisis management
  • Costs to respond to an extortion incident

Payment Fraud

Criminals may try to deceive your employees or financial institutions into transferring or diverting money to a fraudulent destination. Zeguro covers the funds lost in those scenarios.

This is a summary of some of our coverages. Please read our policy for all coverages, terms, exclusions, and conditions.

How are premiums determined?

Zeguro uses data-driven and evidence-based technology to analyze a company’s security posture and identify key areas of risk. This assessment is then used in conjunction with information taken from our simplified insurance application to develop appropriate rates for the requested coverages.

How can I make my premium cheaper?

You can compare prices by modifying sublimits, or choosing a lower aggregate limit or a higher deductible for a cheaper premium.

Want insurance discounts? We reward good cyber behavior with potential savings on your premium. Sign up for Cyber Safety, our set of cybersecurity tools, and follow the prompts within the platform to learn how to use each tool to save up to 20% or more on your insurance premium.

Billing and Payment Options

How can I pay for my policy?

Payment can be made via ACH transfer or Credit Card. Financing options are available through Imperial Premium Finance.

Endorsements & Certificate of Insurance Requests

How do I request an Endorsement?

If you need to make changes to your policy, contact insurance@zeguro.com or call Toll Free (855) 980-0660 and a member from our insurance team will respond promptly. Please note that we are required to submit certain requests to our carrier partner for review and approval, which can take up to 24 hours. If you need to add an additional insured endorsement, please include the name and address of the entity, a brief description of your business relationship, and a copy of the contract requiring the endorsement.

How do I request a Certificate of Insurance (COI)?

If you purchase your policy online via our platform, we will automatically generate a COI for you.

If you need to obtain a COI with a named certificate holder, please contact insurance@zeguro.com or call Toll Free (855) 980-0660 and a member from our insurance team will respond promptly. Please include the name and address of the entity requesting the certificate in your request.

Policy Renewals and Cancellations

How do I renew my policy?

We will send you a short renewal questionnaire via email to complete 90 days from the expiration date of your current policy. A renewal quote will be provided in-platform for your review after the completed questionnaire is returned to us.

How do I cancel my policy?

We’re sorry to see you go. You can cancel your policy by calling us Toll-Free at (855) 980-0660 or emailing us at insurance@zeguro.com. Premiums for the remaining policy period will be refunded on a pro-rata basis.

Claims

How can I file a claim?

If you’ve become aware of an event or incident that could give rise to a claim, please contact us immediately. Our team of claims and incident response experts are available 24/7 to provide rapid assistance. Our goal is to keep your business running while we assess and resolve your cyber issue.

You can report your claim in any of the following ways:

  1. Complete the Notice of Loss form included with your policy documents and send it to claims@zeguro.com
  2. Give us a call at (855) 980-0660.

Please have the following information ready if you decide to report via phone call:

  • Policy number
  • Insured name and address
  • Contact information (primary insured contact for the claim)
  • Date of loss/incident
  • Description of loss
  • Claimant/event information
  • Facts surrounding the claim/event
  • Any documents related to the claim (e.g. notice of lawsuit, customer communications)
  • Date that the insured became aware of the claims/event

Cyber Insurance 101

What is Cyber Insurance?

Cyber insurance protects businesses against Internet-based risks, and more generally from risks relating to information technology infrastructure and activities. There are generally two levels of cyber liability coverage: first-party and third-party. First-party coverage encompasses direct losses to an organization or individual, whereas third-party coverage extends to claims and legal action taken by customers or partners.

Coverage varies by provider, but most cyber policies cover expenses associated with data breaches, including: notification costs, credit monitoring, costs to defend claims by state regulators, regulatory fines and penalties, and loss resulting from identity theft. Some policies may also include coverage for extortion, funds transfer fraud, and loss of business resulting from an attack or systems failure event.

Why do I need cyber insurance?

According to the 2016 Cyber Claims Study published by NetDiligence, the total cost of cyber and privacy-related claims last year topped $114 million. Personally identifiable information was the most reported data breach, with credit and payment card information being one of the most frequently stolen pieces of data.

Premiums on a cyber liability insurance policy that's designed to support your business's unique risks and budget will cost a fraction of the amount you could spend recovering from a cyber attack out-of-pocket. Maintaining cyber liability insurance will help keep you operational after an attack, and it demonstrates to your customers that you care about their well-being and privacy.

The raw legal costs for being sued while uninsured or underinsured can be catastrophic, with the average claim for 2016 coming in at $665,000. For small and mid-sized businesses, not having cyber liability insurance in the event of an attack could threaten the basic sustainability of your business.

How much does it cost?

The cost of cyber insurance varies greatly depending on the type of business you have and the depth of coverage you require. Though it can seem costly, it is minuscule compared to the out of pocket costs your business could incur in the event of an attack. Various studies have averaged the cost per record breached as $190-$200, which can add up to thousands or millions of dollars very quickly.

Can I protect my business without purchasing Cyber Liability Insurance?

There are many ways to mitigate the risk of cyber threats, including staff education, encryption, bring-your-own-device policies, and password policies. However, even the most prepared businesses can be significantly impacted by the damages caused by cyber attacks. Cyber Insurance can help you recover from a data breach or systems failure by mitigating the associated costs that arise following these events and should complement cybersecurity technology as part of an overall cyber risk management plan.

Other Insurance FAQs

What is the difference between customer data and third-party data?

Customer data is the data you collect directly from your audience. This includes data from direct form fills, website activity, login info, etc. Third-party data is data that you might store, process, and/or collect from outside sources that have no direct relationship with whomever that data is on or about.

What is an additional insured?

An additional insured is a person or organization who is included or added as an insured under the insurance policy at the request of the named insured.

Should I add an additional insured to my policy?

Zeguro does not recommend you add an additional insured to your policy. Having an additional insured increases your own cyber risks. However, we understand that it might be a contractual requirement.

What is a certificate of insurance (COI)?

A COI is a document that provides evidence that certain general types of insurance coverages and limits have been purchased. Essentially, it serves as proof of insurance.

What is a certificate holder?

A certificate holder is a person or organization that is provided a certificate of insurance as evidence that you have cyber insurance. They are not necessarily covered by your insurance.

What is a retroactive date?

A retroactive date eliminates coverage for claims arising from events that took place prior to the retroactive date even if the claim is made during the insurance coverage period. For example, if the retroactive date for your current policy is January 1, 2020, and you experienced a data breach November 30, 2019, you will probably not be covered for that data breach under your current policy.

What happens if I have a gap in coverage?

A gap in coverage occurs when you don’t have insurance for a period of time.

  1. You will lose any retroactive discounts applied due to past uninterrupted insurance
  2. You can’t apply for a renewal; you will have to re-apply for a new policy
  3. You will have to confirm that no loss or knowledge of loss occurred during your gap in coverage

Cyber Insurance + Cybersecurity

Zeguro is more than just a cyber insurance provider. We integrate our cyber insurance product with our Cyber Safety solution to help you understand and fill the gaps in your security posture so you can protect your organization from cyber risks while enjoying potential savings on your insurance premium.

What is Cyber Safety?

Cyber Safety is our set of cybersecurity tools designed to protect your people, process, and technology. Cyber Safety consists of three modules: Security Training, Monitoring, and Security Policies.

Security Training

Improve your employee’s security awareness with user-tailored training. Enrolled trainees will first complete a questionnaire to assess their baseline security knowledge, and will then go through monthly courses. Courses are ordered from weakest subject to strongest to focus on each person’s greatest areas of risk first.

Monitoring

Scan your web applications for security weaknesses with our web vulnerability scanner. You can automate scans to run every month or quarter. Once scans are completed, you’ll be able to download reports which list the vulnerabilities found, evidence for those vulnerabilities, and how you can fix them.

Security Policies

Manage all your security policies in one place. You can use the templates we provide or upload your own custom policies. Our Security Policies module keeps a history of all past versions of the policies you upload and activate so that you have an audit trail.

Do you offer a free trial of Cyber Safety?

We offer a 30-day free trial of our Starter Plan. Our trial is zero obligation, meaning you don’t need to enter a credit card in order to try out our Cyber Safety tools. You can sign up here.

How do I get insurance discounts?

All Zeguro cyber insurance policies come with a free subscription to Cyber Safety (Starter Plan) to help protect your organization*. Actively using our Cyber Safety modules can help you get discounts on your Zeguro cyber insurance premiums.

At the top of each module, you will find a brief description of it, and how using it can help you save money when purchasing or renewing your Zeguro cyber insurance policy. Follow the prompts to set up your modules and begin using the security tools. Your usage of the modules will be factored into the price of your next cyber insurance quote. Actively using each module can help you get savings of up to 20% or more on your premium.

*You must have an active Zeguro cyber insurance policy.

Other Cyber Safety FAQs

What is a web application?

Web apps are just like apps on your phone or laptop - they’re programs that store, process, and retrieve information like your online banking site or Gmail. The only difference is that they run inside your web browser rather than on a specific device!

Why do I need security policies?

Security policies help form the foundation of your cybersecurity program. They help protect your organization’s data by outlining employee responsibilities and helping to hold people accountable. They document rules and guidelines and define the who, what, and why regarding cybersecurity for your organization. Security policies are often required by compliance frameworks and regulations as well.